Privacy Policy

Effective Date: 25 November 2024

Ezempilo Prime Care Clinic ("we," "our," or "us") is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

1. Information We Collect

Personal Data: Name, email, phone number and any details provided during appointment booking.

Medical Information: Collected as necessary for patient care, with your consent.

Automatically Collected Data: IP addresses, browser type, and usage data (via Squarespace analytics and cookies).

2. How We Use Your Information

To provide healthcare services and manage appointments.

For billing and administrative purposes.

To improve website performance and enhance user experience.

3. Sharing Your Information

We will not sell your information. Your data may be shared:

With third-party service providers (e.g., payment processors) as needed to operate this website.

When required by law or to protect our legal rights.

4. Cookies and Tracking

Our website uses cookies to collect usage data and improve functionality. By using this site, you consent to our use of cookies.

You can manage cookies through your browser settings.

5. Your Rights

Under POPIA, you have the right to:

Access your personal data.

Request corrections to your data.

Withdraw consent for data processing.

To exercise your rights, please contact us using the details below.

6. Data Security

We use secure protocols and encryption to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal data only as long as necessary for the purposes stated or as required by law.

8. Third-Party Tools

Our website is hosted by Squarespace, which may collect and process some data. Please review Squarespace’s privacy practices.

9. Updates to This Policy

We may update this policy periodically. Please check this page for changes.

10. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy, contact us at:

Email: admin@ezempiloclinics.co.za

Phone: 0145575360